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Shipping & Returns

Delivery
Delivery times may vary depending on availability of items. If a part order situation arises we will contact the buyer to discuss part delivery options. To cover for adequate insurance in the event of loss or damage all items are despatched using Royal Mail Special Delivery or courier service.

Overseas Delivery
Overseas Shipping charges are calculated and priced on Volumetric Weight. To cover for adequate insurance in the event of loss or damage all items are despatched using an International Shipping Agent.

Customs
If your delivery address is outside the UK, the addressee will be the importer of record and must comply with all laws and regulations of the country into which the products are delivered. The product may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. Any such additional charges levied for customs clearance must be borne by the customer. Please note that Brymill Cryogenic Systems (UK) Ltd has no control over these charges and cannot predict what they may be at any time in the future.
Customs policies vary widely from country to country; please contact your local customs office for further information. Please note that packages that are being shipped internationally are subject to opening and inspection by customs authorities.

Delivery Claims, Damage, or Lost in Transit
Claims for Damaged and missing items must be reported within 3 days of delivery, in writing, or we shall not be liable.
Claims for short or non-delivery must be made in writing within 7 days of the invoice date, or we accept no responsibility for loss of delivery.

Returned Goods, 30-day money back guarantee.
No goods will be accepted for credit unless prior arrangement has been agreed with us.
A customer who is not satisfied with the purchase made may return an item, at their cost, providing contact and arrangements have been made with our sales office to obtain prior agreement for the return of any item.
Contact with our sales office must be made within 30 days of the Invoice date.

See also our Conditions of Use. 

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