Privacy Policy

We are committed to protecting and respecting your privacy in line with the General Data Protection Regulation “GDPR” for citizens in the EU, EEA and Switzerland.
In compliance with GDPR, we will handle your Personal Data and Sensitive Data with, which means that your data will be:

·         Used lawfully, fairly and in a transparent way
·         Collected only for valid purposes as explained to you in this policy
·         Relevant to the purposes we have communicated to you, and limited only to those purposes
.         Accurate and kept up to date
·         Kept only as long as necessary for the purposes described in this policy
·         Held securely

We DO NOT knowingly collect data relating to children.

Important Information and Who We Are

This policy together with our Terms & Conditions and any other documents referred to within), sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we process your Personal Data. By visiting our website Brymill UK you are accepting and consenting to the practices described in this policy.
For the purpose of the GDPR, the data controller is Brymill Cryogenic Systems (UK) Ltd at 26 Hayes View Drive, Cheslyn Hay, Walsall WS6 7EX.
We have appointed a person responsible for data protection. You can write to them at the following address, or in the office directly by calling 01256 841045 and selecting option 1, Sales and asking to speak to a manager about data protection.

Data Protection Officer
Brymill Cryogenic Systems (UK) Ltd
26 Hayes View Drive,
Cheslyn Hay,
WS6 7EX.


How do we collect Personal Data? 

We use different methods to collect the data that you provide to us. This may be directly when you:

·         Purchase products or services from us
·         Speak to us in person, or over the telephone
·         Correspond with us by post, phone, fax, email or otherwise
·         Create an account with us on our website
·         Fill in and submit forms on various pages on our website such as the contact us form
·         Through automated technologies and interactions via our website. As you use our website, we may automatically collect data about your equipment, browsing actions and patterns.


What is Personal Data?

Personal Data is information that can identify you either directly or indirectly. This typically comprises information such as your name, address, email address, telephone number, but can also include other information such as an IP address.
We DO NOT collect any information about patients or health such as prescriptions.

What Types of Personal Data do we collect from you?

Customers - Direct

We can only process Purchase Orders if we receive them by Email or Fax. We do not accept verbal orders. For these communications we collect basic contact details you give such as: Your Title (eg. Dr. Mr, Mrs etc), full name, billing and delivery address, contact phone number and email address.


Customers – Via Web Site

In addition to the data collected for direct customers, orders placed via our website will require additional information such as Credit Card details to enable the order to be processed. Credit card details are not transmitted to us only approval of the card transaction.
This data is controlled by WorldPay Secure Online Payments. To view their Privacy Policy go to
For Personal data you enter onto our website please go to



In order for us to trade with our Suppliers we will collect the following Personal Data,
Company Name, contact names for Sales & Accounts, address details, business telephone number, fax number, mobile telephone number.
In order for us to make payment we will also require bank details. These details are transferred to or bank National Westminster Bank. To view their Privacy Policy go to

For all Customer and Suppliers, this Personal Data is all processed into our Xero accounting system and to view their Privacy Policy go to

How do we Process your Personal Data?
We will never sell your personal data.

As a customer, we use your data to:

·         Contact you in response to enquiries such as requests for quotations, product information etc.
·         Process the orders you place with us and communicate with about the order already placed if necessary such as if further information is required.
·         Contact you in the event of product recalls and safety alerts.

Third Parties

We sometimes need to share the Personal Data we process with other organisations. Where this is necessary, we comply with all aspects of the GDPR. The following examples are the types of organisations we may share your data with:

·         Courier companies -  to enable delivery of goods to your premises
·         Suppliers - if products are to delivered directly from them.
·         Government bodies and regulatory authorities such as HMRC (Her Majesty’s Revenue and Customs) or the MHRA (Medicines and Healthcare Products Regulatory Agency
·         Financial organisations such as Auditors and Accountants.
·         The Police

We DO NOT share your information with advertising and marketing companies or similar organisations.

Rights and Access to Information

Under the GDPR you have the following rights:

·         To be informed about whether or not we process your Personal Data, and if so, then how we process that data.
·         The right to access the information we hold about you.
·         Rectification of your data. If you believe the data we hold on you is incorrect, then you have the right to ask us to correct this information.
·         Erasure of Personal Data. You have the right to ask us to erase the data we hold about you.
·         To restrict processing. Under certain circumstances, you may limit use of your personal data.
·         The right to data portability. You have the right to obtain the data we hold about you for your own purposes in machine readable format.
·         The right to object. You have the right to prevent your data being used in certain circumstances, for example in direct marketing.
·         Rights in relation to automated decision making and profiling. We do not make use of such technology.
·         Should exercise any of the above rights, we will respond as soon as possible within one month.
·         In some circumstances, our legal obligations may override your rights under data protection laws. For example, the processing of data required under the Human Medicines Regulations or European Commission Guidelines on Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01).

For more information on your rights under GDPR, visit the Information Commissioner’s Website.



Electronic data is stored securely on servers located in our office, with our website provider WNW Digital and a secure Microsoft cloud server located in Northern Europe.
Unfortunately, the transmission of information via the internet to any website is not completely secure. Although we will do our best to protect your Personal Data, we, like any other website, cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may contain links to and from the websites of manufacturers, services providers, government bodies and other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by use to analyse how visitors interact with the Website so that we can continue to develop this website and make it a better experience for our visitors. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

We use the following cookies:

Necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics to analyse the usage of this website. Google is responsible for securely storing this information and you can read more about their privacy policy here:

Disabling Cookies

Cookies will usually increase the usability and your experience of this website, however if you wish to browse our site without using cookies, most internet browsers will give you the option to refuse to accept the cookies.
Although the browser settings are dependent on the browser that you are using on your device, you can generally choose to customise your setting under the Tools menu.
You can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page, and if necessary will be notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Updated 20/05/2018